Moondog Digital LLC CD and DVD Ripping Services and Software
           CD RIPPING SERVICE FREQUENTLY ASKED QUESTIONS
  Your music can be returned on DVDRom or Hard DriveBelow are the most common inquiries.

 
Ordering Questions
 
I understand what you do, but how is the whole process completed?
What is the minimum order size?
Why do you charge per CD and your competition charges for large ranges?
Can you convert my music into two formats (IE, 1 for archiving and 1 for my iPod)?
 
Standard Service Questions
 
How are the digital music files returned to me?
If I select DVDRom delivery, how many DVD discs will I receive? What do I do with the DVDs?
When I receive my CDs back, what should I do with them?
If my collection is heavily used, do you remove scratches?
Can I send my collection in binders or cases?
How long does it take?
How do I ship my CDs?
Are shipments insured?
Why do I send my CDs on spindles?
 
ArchiveRiptm Service Questions
 
What is ArchiveRip's purpose?
Who is ArchiveRip designed to serve?
What formats are available for ArchiveRip customers?
How are the digital music files returned to me?
When I receive my CDs back, what should I do with them?
If my collection is heavily used, do you remove scratches?
How do I ship my collection?
Are shipments insured?
 
Conversion Questions
 
Which kind of music is best for me - MP3, AAC, WAV, Apple Lossless or FLAC?
Is album art included?
What file formats are available?
What is 'Bit Rate'?
What bit rates do you offer?
What's the best bit rate for me?
Is the Moondog Digital service available in international markets?
Are there any types of CDs that cannot be converted?
 
Offsite Backup Service Questions
 
What is the Moondog Digital Offsite Backup Service?
What if I add music to my collection?
Why is your solution better than buying a hard drive myself?
 
Ordering Answers
 
A. I understand what you do, but how is the whole process completed?

1. Place an order
2. Moondog will send the required supplies to you
3. Return the collection and the order form
4. Moondog will digitize and return to you in a few short days
 
A. What is the minimum order size? While there is no minimum number of CDs that can be processed, a minimum order fee of $100 USD is necessary to cover our shipping costs. This is equivalent to converting a collection of 70-90 CDs or fewer discs with additional services.
 
A. Why do you charge per CD and your competition charges for large ranges? We believe it's not fair to charge someone for 150 CDs if they only have 105. So, when our competition says "99¢ per CD", check their math.
 
A. Can you convert my music into two formats (IE, 1 for archiving and 1 for my iPod)? Yes, we can! We generally provide a 50% discount on the second format. Our online order form does not have the ability to select a second format, so please contact us.
 
Service Answers
 
A. How are the digital music files returned to me? You can have the digital music returned via:

  External Hard Drive DVDRoms Available via Standard Service Available via ArchiveRip Service
MP3 - AAC YES YES YES NO
FLAC - WAV - Apple Lossless - AIFF YES NO YES YES
WMA Lossless YES NO NO YES

Hard drive may be purchased from Moondog
Do not send a hard drive with existing content without properly backing it up

 
A. If I select DVDRom delivery, how many DVD discs will I receive? What do I do with the DVDs? Moondog can put 35-100 CDs on each DVD depending on the quality of the music file (Higher quality results in larger files). Here's a digital music calculator. Once the music is digital, the hard part is done. To copy each DVD's files to your computer, you can follow the simple step-by-step instructions for moving the music to your computer. Instructions include tips for iTunes users and recommendations.
 
A. When I receive my CDs back, what should I do with them? KEEP THEM. The discs serve as receipts of ownership. If you decide to sell any CD, you must delete the associated digital copy.
 
A. Can I send my collection in binders or cases? Moondog will accept your collection in any form, but Moondog will not cover the cost of shipping. You can send them to us via any carrier, but you will be billed for FedEx Ground charges for the return (unless you provide an account number, label, etc).
 
A. If my collection is heavily used, do you remove scratches? If necessary to complete the conversion, Moondog's Standard Service will repair up to 3% of your collection at no additional charge, and additional CDs are repaired at $2/ea. ArchiveRip customers will have every damaged disc repaired. Moondog uses Venmill Disc Repair Equipment to non-abrasively repair CDs. Read about OptoClearTM.
 
A. How long does it take? Since we're located in the Midwest, most shipments take 2-3 days. For the West Coast and Florida, it can take 4 days. View a map. Our Standard Service will need about 1-2 days to convert average sized orders. ArchiveRip orders will take 3-4 days.
 
A. How do I ship my CDs? Once you place your order via our website, Moondog Digital will send you the shipping materials necessary to send us your collection, along with complete shipping instructions. After packing your CDs according to the instructions, you can drop off your package at any authorized FedExTM Shipping Center. Our Standard service includes the shipping label as a part of the flat rate. Because ArchiveRip customers send the whole jewel case, shipping is separately billed. Some ArchiveRip packages have additional options to streamline the shipping process.
 
A. Are shipments insured? All shipments are sent via FedExTM and are insured at a rate of $12 USD per CD. Please do not send irreplaceable or high-value CDs. The package will be insured for the number of CDs indicated in your initial order. Please do not send uninsured CDs.
 
A. Why do I send my CDs on spindles? CDs are shipped on spindles provided by Moondog Digital in order to protect your collection and keep shipping costs low. The spindles provided are more durable and lightweight than jewel cases.
 
A. What is ArchiveRip's purpose? While working with manufacturers of HiFi audio equipment, our ArchiveRip process was designed. The process to create bit-perfect archives is a labor intensive process that starts with the physical disc. After restoring the physical media, the laboratory precision extraction routine is completed twice, with results compared to other conversions. Once converted, ArchiveRip customers can be certain there is no loss of quality.
 
A. Who is ArchiveRip designed to serve? Audiophiles. ArchiveRip is a service that allows consumers with discerning tastes and an ear for perfection to digitize large music collections. The ArchiveRip service was designed in conjunction with A/V industry experts to maximize the archiving process of CD audio.
 
A. What formats are available for ArchiveRip customers? ArchiveRip offers FLAC, WAV, AIFF, Apple Lossless, and Window Media Lossless.
 
Conversion Answers
 
A. Which kind of music is best for me - MP3, AAC, WAV, Apple Lossless or FLAC? Our recommendations are:

Digital Music Format Overview
MP3
Small storage requirements (30-140MB per CD)
Technically not an exact copy of the CD - Some music quality is lost
Widely supported and considered universal
AAC
Small storage requirements (30-130MB per CD)
Technically not an exact copy of the CD - Some music quality is lost
Works with Apple products (iPods, iPhone, AppleTV, etc)
Technically superior to MP3 (IE AAC 160kbps sounds like MP3 192kbps)
Product support is limited compared to MP3
WAV
Large storage requirements (500-700MB per CD)
Exact copy of the CD - No Compression
Format has no technical ability to store track information like Artist, Album name, so file naming is critical
Generally well supported but used in speciality systems and niche industries
FLAC (Free Lossless Audio Codec) - info
Considerable storage requirements (350-450MB per CD)
Archive copy of the CD - Compression applied; therefore smaller than WAV
Format has gained solid backing, but check for support
Apple Lossless
Considerable storage requirements (350-450MB per CD)
Archive copy of the CD - Compression applied; therefore smaller than WAV
Works with Apple products (iPods, iPhone, AppleTV, etc)
AIFF - Audio Interchange File Format
Large storage requirements (500-700MB per CD)
Archive copy of the CD - No Compression applied
Works with Apple products (iPods, iPhone, AppleTV, etc)
WMA Lossless - Windows Media Audio
Considerable storage requirements (350-450MB per CD)
Archive copy of the CD - Compression applied
Product support is limited

Listener Usage Recommendation
Casual MP3 Player - headphones MP3 at 192 kbps
Casual Stereo System MP3/AAC at 320 kbps
Audiophile Any System WAV, FLAC, Apple Lossless, AIFF, or WMA Lossless
Notes:
Any encoding can be converted down in quality but not up.
If space is not a concern, convert to the highest quality for later uses.

 
A. Is album art included? You bet! Moondog Digital uses GD3's commercial music database for our information. This high-quality database is maintained by teams of editors to ensure structure and sound information without issues like inconsistent names such as "Rolling Stones", "The Rolling Stones", or "Rolling Stones, The". If the CD isn't found, we do use FreeDB.org as a backup.
 
A. What file formats are available? Your CDs can be converted into either MP3, WAV, FLAC, AAC, AIFF, Apple Lossless or WMA Lossless music files. You will be asked to specify your preferred file format upon ordering.
  Available via Standard Service Available via ArchiveRip Service
MP3 - AAC YES NO
FLAC - WAV - Apple Lossless - AIFF YES YES
WMA Lossless NO YES
 
A. What is 'Bit Rate'? Bit rate is the number of data bits recorded, per second, in a digital audio recording. The higher the bit rate, the better (higher fidelity) the recording. Please note, the higher the bit rate the larger the digital music file. Most MP3s for MP3 players are encoded at a bit rate of 128 kbps (kilobits per second) to 192 kbps. Higher quality stereos and music servers are encoded at 256 kbps or higher. It truly is a matter of taste and usage.
 
A. What bit rates do you offer? Currently, we offer 192 and 320 kbps for MP3 or AAC. (Call for other Bit Rate orders.) Lossless formats, like WAV & FLAC, do not have bit rate settings.
 
A. What's the best bit rate for me? This depends on how you intend to use the music. The higher the bit rate, the higher the quality of the encoded music. However, the adverse effect of a higher bit rate is the increased size of the digital music file. Therefore, a balance between quality and space needs to be established. For mp3 players, in which lack of storage can be issue, lower quality files (128, 160 or 192 kbps) generally provide a fair balance between space and quality (as a higher quality would be lost to some extent by the use of headphones). On the other hand, for home media servers or PC-based usages where space is relatively less of a concern, higher 256+ kbps bit rate files tend to deliver the increased quality that higher quality speakers require for optimal performance. 320 kbps is our most frequently ordered bit rate.
 
A. Is the Moondog Digital service available in international markets? Currently, we are only able to accept orders from within the United States.
 
A. Are there any types of CDs that cannot be converted? The following CDs can not converted because of physical damage or copyright protection laws:
  • CDs containing a copy protection device
  • Badly scratched or otherwise damaged CDs
  • Copied or "mixed" CDs (CDRs)
If we find a CD that we are unable to convert for any reason, we will lower the number of discs to process, and make a refund if warranted.
 
Backup Service Answers
 
A. What is the Moondog Digital Offsite Backup Service? Things go wrong. If you have an irreplaceable music collection consider having Moondog Digital keep a copy in our vault. For a small yearly fee (plus a one-time setup charge), the money invested in digitizing your music will not disappear with a failed hard drive. If anything should happen, call us and you'll receive you music collection back as if nothing ever happened.
 
A. What if I add music to my collection? Currently, there is now way to add music stored in our vault from your computer. The hard drive is not running to remain safe. Please ensure additional backups are made.
 
A. Why is your solution better than buying a hard drive myself? Ideally, you should have an offsite backup procedure in place now for all your computer files. But, do you? Our offsite service ensures the digital library remains safe in the event of a house fire, burglary, or natural disaster.
 

 
 
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